Overnight Member Services & Front Desk Specialist

Planet Fitness - Baseline Fitness; Thibodaux (LA); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dollars for Scholars

Employee Appreciation

Free Membership for self and one

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Descripción de la vacante

Planet Fitness - Baseline Fitness is seeking a friendly front desk team member to enhance member experiences through exceptional service at the Thibodaux club. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

The role emphasizes strong communication, listening, and problem-solving to resolve issues and ensure a positive atmosphere for members and visitors alike.

Formación

• Strong customer service skills and ability to engage with members and guests.
• Active listening and empathy to resolve questions and concerns.
• Problem solving to address issues and improve the member experience.
• Tactful communication and diplomacy in all interactions.
• Ability to clearly communicate questions or issues to a supervisor.

Responsabilidades

• Greet members and guests to create a positive first impression.
• Answer phone calls politely and assist with questions or concerns.
• Give info calls and tours to prospective members.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Forward service issues to Club Manager or Team Lead as needed.
• Maintain neatness and cleanliness of the club.

Conocimientos

Customer Service

Communication

Problem Solving

Listening

Diplomacy

Herramientas

Basic Computer Proficiency

Descripción del empleo

Planet Fitness - Baseline Fitness is seeking a friendly front desk team member to enhance member experiences through exceptional service at the Thibodaux club. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

The role emphasizes strong communication, listening, and problem-solving to resolve issues and ensure a positive atmosphere for members and visitors alike.