Overnight Club Front Desk & Member Services

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free gym membership for self

Free gym membership for a family or a/

Dollars for Scholars Program

Employee Health, Dental and Vision

Vacation/Disability Insurance

Job summary

Planet Fitness - Baseline Fitness in Lafayette, LA seeks a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, give tours, and help with sign-ups and account updates.

This role emphasizes strong customer service, active listening, problem solving, diplomacy, and clear communication to support members and the club team while maintaining a clean and welcoming environment.

Qualifications

• Strong customer service skills and empathy.
• Ability to listen actively and respond to guest needs.
• Ability to analyze situations and propose solutions.
• Respectful and tactful communication with customers and coworkers.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer phone calls and assist with questions or concerns.
• Assist with member sign-ups, cancellations, BCM amenity usage, and updating accounts.
• Facilitate membership services issues and forward to management as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Lafayette, LA seeks a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, answer questions, give tours, and help with sign-ups and account updates.

This role emphasizes strong customer service, active listening, problem solving, diplomacy, and clear communication to support members and the club team while maintaining a clean and welcoming environment.