Member Experience & Front Desk Specialist

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Lafayette, LA seeks a front desk associate to greet members, sign up new members, and provide a positive guest experience. You will handle front desk tasks, info calls, member check-ins, and tours.

This role emphasizes strong customer service, active listening, problem solving, and diplomacy. You will help with account changes, maintain club cleanliness, and participate in ongoing training during shifts.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle all front desk tasks, information calls, and member sign-ups.
• Take potential members on tours and assist with member account changes as needed.
• Help maintain the neatness/cleanliness of the club.
• Carry out deep cleaning and training during shifts.

Skills

Customer service

Listening

Problem solving

Diplomacy

Basic computer proficiency

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Lafayette, LA seeks a front desk associate to greet members, sign up new members, and provide a positive guest experience. You will handle front desk tasks, info calls, member check-ins, and tours.

This role emphasizes strong customer service, active listening, problem solving, and diplomacy. You will help with account changes, maintain club cleanliness, and participate in ongoing training during shifts.