Member Services & Front Desk Concierge

Talentify; Baton Rouge (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Scholarship program

Employee appreciation

Free gym membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Baton Rouge is seeking a Customer Service Representative to greet members, drive new member sales, and deliver superior service. You will be the friendly face at the front desk, answering questions, guiding tours, and assisting with sign-ups and check-ins.

This role emphasizes a positive member experience, teamwork, and maintaining a clean, welcoming club environment while handling administrative tasks and member requests with professionalism.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive customer experience.
• Answer phone calls politely and assist with questions or concerns; process information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and forward to appropriate supervisor as needed.
• Maintain cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness in Baton Rouge is seeking a Customer Service Representative to greet members, drive new member sales, and deliver superior service. You will be the friendly face at the front desk, answering questions, guiding tours, and assisting with sign-ups and check-ins.

This role emphasizes a positive member experience, teamwork, and maintaining a clean, welcoming club environment while handling administrative tasks and member requests with professionalism.