Night Front Desk & Member Experience Associate

Planet Fitness - Baseline Fitness; Coon Rapids (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to welcome members, sign up new members, and provide tours. You will handle check-ins, information calls, and account changes to ensure a positive initial impression and smooth operations.

Responsibilities include addressing member questions, resolving routine issues, and maintaining a clean, organized club environment to support an outstanding member experience.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist potential members, signing up new members and taking tours.
• Manage front desk tasks, info calls, and member check-ins.
• Help process membership changes and answer member questions.
• Address member services issues and escalate to Club Manager/Assistant Manager as needed.
• Maintain club cleanliness and organize the front desk area to present a welcoming environment.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to welcome members, sign up new members, and provide tours. You will handle check-ins, information calls, and account changes to ensure a positive initial impression and smooth operations.

Responsibilities include addressing member questions, resolving routine issues, and maintaining a clean, organized club environment to support an outstanding member experience.