Night Front Desk & Member Services Specialist

Planet Fitness - Baseline Fitness; West Saint Paul (MN); On-site; USD 34,385,000 - 45,847,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front-desk associate to welcome potential members, sign up new members, lead tours, and ensure a positive member experience.

Responsibilities include checking members in, answering information calls, resolving routine member service issues, and maintaining club cleanliness. The role emphasizes strong communication, problem solving, and teamwork in a gym environment.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, provide a great customer experience.
• Handle front desk tasks including information calls, check-ins, tours, and sign-ups.
• Address member service issues and escalate to Club Manager as needed.
• Maintain cleanliness and neatness of the club.
• Assist with scheduling and shift-related duties as required.

Skills

Customer service

Basic computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front-desk associate to welcome potential members, sign up new members, lead tours, and ensure a positive member experience.

Responsibilities include checking members in, answering information calls, resolving routine member service issues, and maintaining club cleanliness. The role emphasizes strong communication, problem solving, and teamwork in a gym environment.