Overnight Club Front Desk & Member Services Associate

Planet Fitness - Baseline Fitness; Ankeny (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver a positive gym experience. You will greet guests, sign up new members, and guide tours to explain memberships.

Responsibilities include handling information calls, checking members in, assisting with changes to accounts, and coordinating with the Club Manager for service issues. Maintaining a clean, welcoming environment is essential.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, delivering a great customer experience.
• Handle front desk tasks, information calls, check-ins and new member sign-ups.
• Provide guided tours to explain memberships.
• Assist with changes to member accounts.
• Facilitate member services issues and escalate to Club Manager as needed.
• Help maintain the club's neatness and cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver a positive gym experience. You will greet guests, sign up new members, and guide tours to explain memberships.

Responsibilities include handling information calls, checking members in, assisting with changes to accounts, and coordinating with the Club Manager for service issues. Maintaining a clean, welcoming environment is essential.