Overnight Member Services Front Desk Associate

Planet Fitness - Baseline Fitness; Saint Paul (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a personable Front Desk Associate to welcome potential members, sign up new members, and provide a great customer experience at the Saint Paul club. You will handle front desk tasks, sign-ups, tours, and basic account changes, while guiding visitors through memberships.

The role requires strong customer service, active listening, and problem-solving skills. You will also help maintain club cleanliness and support the Club Manager as needed.

Qualifications

• Strong customer service skills.
• Ability to listen actively and empathize with members.
• Solid problem-solving and conflict resolution abilities.
• Diplomacy and professional communication in all interactions.

Responsibilities

• Greet and meet potential members, delivering a positive customer experience.
• Handle front desk tasks, info calls, sign-ups, and member check-ins.
• Give tours to potential members and assist with account changes as needed.
• Escalate member service issues to Club Manager/Assistant Manager as appropriate.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication skills

Basic computer skills

Sales principles

Tools

POS systems

MS Office

Job description

Planet Fitness - Baseline Fitness is seeking a personable Front Desk Associate to welcome potential members, sign up new members, and provide a great customer experience at the Saint Paul club. You will handle front desk tasks, sign-ups, tours, and basic account changes, while guiding visitors through memberships.

The role requires strong customer service, active listening, and problem-solving skills. You will also help maintain club cleanliness and support the Club Manager as needed.