Overnight Member Services Concierge

Planet Fitness - TG3E/CM3; Huber Heights (OH); On-site; USD 18,000 - 22,000; Full time

Job summary

Planet Fitness seeks a Member Services Representative to be the first point of contact for members and guests. You will deliver exceptional customer service, handle memberships and billing questions, and help maintain a clean, welcoming Judgement Free Zone environment.

Daily duties include greeting all visitors, processing sign-ups and cancellations in the POS system, answering phones, guiding tours, promoting memberships, and ensuring safety and cleanliness across the club.

Qualifications

• Must be 18 years of age or older.
• On-site, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• Overnight MSRs must submit to a full background check within the first week of hire.
• All Utah locations must participate in E-Verify.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Professionalism

Communication

Education

High school diploma or equivalent

Job description

Planet Fitness seeks a Member Services Representative to be the first point of contact for members and guests. You will deliver exceptional customer service, handle memberships and billing questions, and help maintain a clean, welcoming Judgement Free Zone environment.

Daily duties include greeting all visitors, processing sign-ups and cancellations in the POS system, answering phones, guiding tours, promoting memberships, and ensuring safety and cleanliness across the club.