Overnight Front Desk & Member Services

Baseline Fitness; Central (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will greet prospective members, handle front desk duties, assist with tours, and help with sign-ups, cancellations, and account updates at a busy club.

The role emphasizes friendly communication, problem solving, and teamwork as part of a larger fitness community focused on a judgement-free zone.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a positive experience.
• Handle front desk tasks including answering calls and tours, updating member info.
• Assist in member sign-ups, cancellations, BCM amenity usage and check-ins.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Honesty & work ethic

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will greet prospective members, handle front desk duties, assist with tours, and help with sign-ups, cancellations, and account updates at a busy club.

The role emphasizes friendly communication, problem solving, and teamwork as part of a larger fitness community focused on a judgement-free zone.