Member Experience Specialist – Gym Front Desk

Sun Tan City - Metallic Tan; Madison (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Srv

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly.

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a superior member experience by providing a friendly, professional service to members, prospective members and guests.

You will greet and assist at the front desk, handle check-ins and sign-ups, take tours, and respond to member questions while maintaining a clean, welcoming club environment. A punctual, positive attitude is essential to success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service and professional interactions.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk tasks: answer phones, check-in, sign-up.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and escalate to management as needed.
• Maintain the club’s cleanliness and orderliness.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Empathy and problem solving

Diplomacy

Active listening

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver a superior member experience by providing a friendly, professional service to members, prospective members and guests.

You will greet and assist at the front desk, handle check-ins and sign-ups, take tours, and respond to member questions while maintaining a clean, welcoming club environment. A punctual, positive attitude is essential to success.