Member Services Associate - Front Desk & Member Experience

Planet Fitness - TG3E/CM3; Troy (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Black Card Membership

401(k) Roth

Flexible Spending Accounts

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, assist with memberships, and support daily club operations. This on-site role emphasizes friendly, professional service and accuracy in transactions.

You will handle tours, sign-ups, and billing questions, maintain a clean club environment, and contribute to a positive, welcoming atmosphere aligned with our Judgement Free Zone culture.

Qualifications

• Must be 18 years or older.
• Ability to work on-site.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments at the POS.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Maintain cleanliness and neatness of the club and front desk area.
• Answer phones professionally and help route issues to management.
• Support daily club operations and uphold safety and sanitation standards.
• Meet or exceed member service and sales goals.

Skills

Customer service

Communication

Professionalism

Reliability

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, assist with memberships, and support daily club operations. This on-site role emphasizes friendly, professional service and accuracy in transactions.

You will handle tours, sign-ups, and billing questions, maintain a clean club environment, and contribute to a positive, welcoming atmosphere aligned with our Judgement Free Zone culture.