Overnight Front Desk Associate — Member Experience Lead

Right at Home Northern Virginia; Cayce (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

401(k) & Roth Retirement savings plan

Employee discounts

Advancement opportunities

Training & development

Wellness resources

Paid breaks

Paid time off

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience, greet guests, handle sign-ins, and uphold our Judgement Free Zone®. You will work overnight hours and ensure a clean, safe environment while promoting our brand values.

You will respond to member inquiries, assist with memberships, process sign-ups, support facility operations, and collaborate with the team to maintain excellent service, sanitation, and safety throughout the club.

Qualifications

• Ability to pass a background check.
• Willing to become CPR/AED certified.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Excellent customer service with professionalism.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with check-in questions.
• Promote the Judgement Free Zone by engaging with members and supporting fitness journeys.
• Resolve concerns and escalate to a Manager when needed.
• Answer phones in a friendly manner and assist callers.
• Handle membership tasks: sign-ups, updates, cancellations, unpaid balances, transfers.
• Conduct member tours and assess membership needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness of equipment and spa amenities; sanitize all areas.
• Address maintenance or safety issues promptly.

Skills

Positive attitude

Customer service

Communication skills

Punctuality

Reliability

Empathy

Job description

Planet Fitness is seeking an Overnight Front Desk Associate to deliver a superior member experience, greet guests, handle sign-ins, and uphold our Judgement Free Zone®. You will work overnight hours and ensure a clean, safe environment while promoting our brand values.

You will respond to member inquiries, assist with memberships, process sign-ups, support facility operations, and collaborate with the team to maintain excellent service, sanitation, and safety throughout the club.