Overnight Member Services Specialist - Guest Experience

Planet Fitness; Casa Linda (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free Black Card Membership

PTO

Health Insurance

Dental

Vision

Life/AD&D

Voluntary STD/LTD

401k after 3 months

Job summary

Planet Fitness is seeking an Overnight Member Services Representative to welcome members, manage front desk duties, and ensure a clean, safe gym environment. You will work independently, often during overnight shifts, to handle check-ins, tours for prospective members, and routine updates to member accounts.

The role emphasizes superior customer service, strong problem-solving, and the ability to work with minimal supervision while maintaining safety and cleanliness standards.

Qualifications

• Excellent customer service skills; able to interact in a positive and professional way.
• Strong listening and problem-solving abilities.
• Comfort with using computers and basic software.

Responsibilities

• Greet members and guests, provide friendly service at the front desk.
• Check members into the system and assist with sign-ups.
• Conduct facility tours for prospective members.
• Respond to inquiries and escalate to management as needed.
• Maintain cleanliness and safety of the club, restrooms and equipment.
• Follow Lost and Found policy and document issues.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Microsoft Teams

Job description

Planet Fitness is seeking an Overnight Member Services Representative to welcome members, manage front desk duties, and ensure a clean, safe gym environment. You will work independently, often during overnight shifts, to handle check-ins, tours for prospective members, and routine updates to member accounts.

The role emphasizes superior customer service, strong problem-solving, and the ability to work with minimal supervision while maintaining safety and cleanliness standards.