Overnight Member Experience Specialist

Planet Fitness; Wichita (KS); On-site; USD 12,000 - 18,000; Full time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service, assist with new sign-ups, and close the day by preparing the bank deposit. This role supports a welcoming club environment and ensures smooth end-of-day operations.

The position requires a customer-focused attitude, basic computer skills, and a willingness to work third shift. Join a fast-growing fitness brand committed to a Judgement Free Zone.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma/GED required.
• Passion for fitness and health.

Responsibilities

• Greet members and guests with exceptional service.
• Check members into the system and assist with new sign-ups.
• Answer phones and assist callers with questions.
• Close the shift and prepare the next day's bank deposit.
• Maintain club cleanliness including restrooms and gym area.
• Report maintenance issues to the Club Manager.
• Tour prospective members and assist with updates to accounts.

Skills

Customer service

Computer proficiency

Positive attitude

Active listening

Diplomacy

Punctual & reliable

Education

High School diploma or GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service, assist with new sign-ups, and close the day by preparing the bank deposit. This role supports a welcoming club environment and ensures smooth end-of-day operations.

The position requires a customer-focused attitude, basic computer skills, and a willingness to work third shift. Join a fast-growing fitness brand committed to a Judgement Free Zone.