Overnight Member Experience & Closure Specialist

Planet Fitness - Glow Brands; Murray (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service to members and guests. You will manage front desk tasks, assist with sign-ups and tours, and close the day’s shift with accuracy and courtesy.

The role requires a 3rd shift capability, a positive attitude and reliable attendance. Join a fitness-focused team with benefits and growth opportunities in a gym environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members in, sign-up new members, take tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Positive Attitude

Strong Listening

Professional Communication

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver exceptional service to members and guests. You will manage front desk tasks, assist with sign-ups and tours, and close the day’s shift with accuracy and courtesy.

The role requires a 3rd shift capability, a positive attitude and reliable attendance. Join a fitness-focused team with benefits and growth opportunities in a gym environment.