Overnight Member Experience Specialist

Fitness Ventures (Crunch Fitness); Urbandale (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Urbandale, IA is seeking a friendly Member Services Representative (MSR) to greet members and guests and deliver outstanding customer service. This role emphasizes a professional, welcoming club experience and requires strong communication and multitasking skills.

You will check in members, answer calls, promote services, process payments, and support front desk operations while maintaining a clean, organized environment and contributing to member satisfaction and

Qualifications

• High school diploma or equivalent required.
• Minimum age 18 and legal eligibility to work in the United States.
• Previous customer service, hospitality, retail, or front desk experience preferred.

Responsibilities

• Greet members and guests warmly and professionally.
• Check in members and guests accurately per policy.
• Answer phones courteously and facilitate communications via management software.
• Promote club services and handle payments for amenities.
• Maintain a clean, welcoming front desk and contribute to club events.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Job description

Fitness Ventures LLC in Urbandale, IA is seeking a friendly Member Services Representative (MSR) to greet members and guests and deliver outstanding customer service. This role emphasizes a professional, welcoming club experience and requires strong communication and multitasking skills.

You will check in members, answer calls, promote services, process payments, and support front desk operations while maintaining a clean, organized environment and contributing to member satisfaction and