Member Experience Specialist

Fitness Ventures (Crunch Fitness); Midland (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC seeks a Member Services Representative (MSR) to welcome members and guests and deliver exceptional service. You will handle check-ins, promote events, and support front desk operations while maintaining a positive club atmosphere.

You will schedule services, process payments, and assist with retail and administrative tasks, contributing to member satisfaction and retention in a fast-paced gym environment.

Qualifications

• High school diploma or GED is required.
• Minimum age is 18.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience working with children preferred.
• Maintain a professional appearance and demeanor.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests per policies.
• Promote club events and important announcements.
• Process payments for amenities and services.
• Schedule member services (e.g., tanning, hydro-massage).
• Maintain a clean, organized front desk area.
• Support daily front desk operations per company policies.

Skills

Interpersonal skills

Communication

Problem-solving

Multitasking

Customer service

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures LLC seeks a Member Services Representative (MSR) to welcome members and guests and deliver exceptional service. You will handle check-ins, promote events, and support front desk operations while maintaining a positive club atmosphere.

You will schedule services, process payments, and assist with retail and administrative tasks, contributing to member satisfaction and retention in a fast-paced gym environment.