Member Experience Concierge

Crunch Fitness; Pleasant Hills (PA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a Member Services Representative to greet members and guests, deliver exceptional service, and support a welcoming club experience in a fast-paced environment. The MSR will handle check-ins and information flow at the front desk.

The role emphasizes strong communication, multitasking, and a customer-focused mindset, with opportunities to advance and contribute to member satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, or front desk experience preferred.
• Strong interpersonal and communication skills with problem-solving ability.
• Ability to multitask and stay organized in a fast-paced environment.
• Commitment to delivering exceptional customer service and a professional appearance.

Responsibilities

• Greet members and guests in a friendly, professional manner and check them in.
• Communicate club events, promotions, and important announcements.
• Process payments for club amenities and services per policy.
• Promote and sell club services and retail products to members and guests.
• Support front desk operations and assist with club events and decor.
• Maintain a clean, organized front desk and collaborate with team members.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Job description

Fitness Ventures LLC is seeking a Member Services Representative to greet members and guests, deliver exceptional service, and support a welcoming club experience in a fast-paced environment. The MSR will handle check-ins and information flow at the front desk.

The role emphasizes strong communication, multitasking, and a customer-focused mindset, with opportunities to advance and contribute to member satisfaction.