Overnight Member Experience Specialist

Talentify; Topeka (KS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is hiring an Overnight Member Services Representative to be the first and last touch for members and guests, delivering exceptional service and a welcoming club experience. You will check in guests, communicate events, and handle front desk duties while maintaining professionalism and a positive atmosphere.

The role requires strong communication, a customer-focused mindset, and the ability to multitask in a fast-paced environment, with opportunities for advancement and

Qualifications

• High school diploma or equivalent (GED) required.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Maintain professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and announcements to members and guests.
• Answer incoming phone calls courteously and professionally.
• Process payments for club amenities and services.
• Schedule member services and maintain program knowledge.
• Promote and sell retail products and services.
• Support front desk operations and club initiatives.
• Maintain a clean, organized front desk and work area.

Skills

Interpersonal skills

Communication

Problem-solving

Multitasking

Customer service

Education

High school diploma or GED

Job description

Fitness Ventures LLC is hiring an Overnight Member Services Representative to be the first and last touch for members and guests, delivering exceptional service and a welcoming club experience. You will check in guests, communicate events, and handle front desk duties while maintaining professionalism and a positive atmosphere.

The role requires strong communication, a customer-focused mindset, and the ability to multitask in a fast-paced environment, with opportunities for advancement and