Member Experience Specialist (Front Desk & Guest Care)

Crunch Fitness; Urbandale (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness is seeking a dedicated Member Services Representative in Urbandale, IA. The role focuses on greeting members, handling check-ins, and delivering exceptional customer service to ensure a welcoming atmosphere.

You will support front desk operations, communicate events and promotions, process payments, and assist with retail and club initiatives, contributing to member retention and satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and important announcements.
• Promote and sell club services and products.
• Maintain a clean, organized front desk area and assist with administrative tasks.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Customer service

Education

High school diploma or GED

Job description

Crunch Fitness is seeking a dedicated Member Services Representative in Urbandale, IA. The role focuses on greeting members, handling check-ins, and delivering exceptional customer service to ensure a welcoming atmosphere.

You will support front desk operations, communicate events and promotions, process payments, and assist with retail and club initiatives, contributing to member retention and satisfaction.