Member Experience Specialist

Fitness Ventures (Crunch Fitness); Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC seeks a Member Services Representative to be the first and last contact for members and guests. The MSR delivers exceptional service, greets members, processes check-ins, and promotes club services while maintaining a welcoming atmosphere.

Responsibilities include front desk duties, handling payments, scheduling services, promoting retail products, and supporting events and promotions to boost engagement.

Qualifications

• High school diploma or GED required.
• Minimum age of 18.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.
• Current Child and Infant CPR Certification required or ability to obtain certification within a designated timeframe.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or elevate them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.
• Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Problem-solving

Teamwork

Hospitality

Education

High school diploma

GED

Tools

Club management software

Job description

Fitness Ventures LLC seeks a Member Services Representative to be the first and last contact for members and guests. The MSR delivers exceptional service, greets members, processes check-ins, and promotes club services while maintaining a welcoming atmosphere.

Responsibilities include front desk duties, handling payments, scheduling services, promoting retail products, and supporting events and promotions to boost engagement.