Overnight Member Experience Specialist

Planet Fitness; Portland (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Planet Fitness in Portland, TX is seeking a Member Services Representative to deliver a positive member experience. You will greet guests, sign up new members, conduct tours, and handle front desk tasks while assisting the Club Manager with daily operations.

The role requires a reliable, friendly worker who can perform routine member account updates, answer questions, and help maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.

Responsibilities

• Greet members, prospective members and guests with friendly service.
• Handle front desk activities including phone calls and tours.
• Check members into the system and assist with signups and payments.
• Assist the Club Manager and respond to member questions professionally.
• Maintain club neatness and complete daily tasks and cleaning.
• Support updates to member accounts and daily drawer counts.

Skills

Customer service

Front desk

Computer skills

Punctuality

Education

High School Diploma

Job description

Planet Fitness in Portland, TX is seeking a Member Services Representative to deliver a positive member experience. You will greet guests, sign up new members, conduct tours, and handle front desk tasks while assisting the Club Manager with daily operations.

The role requires a reliable, friendly worker who can perform routine member account updates, answer questions, and help maintain a clean, welcoming club environment.