Overnight Member Services Specialist

First National Bankers Bank; City of Dunkirk (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative for an overnight, full-time role. You will be the first point of contact for members and guests, handling inquiries, memberships, and transactions with a strong emphasis on delivering a high-energy, judgment-free experience.

You will contribute to a clean, safe, and welcoming club environment, assist with tours and sign-ups, and uphold policies while working on-site during overnight hours.

Qualifications

• Background check required: national criminal scan and registry checks.
• CPR/AED Certification must be obtained and maintained.
• Tanning Certification must be obtained within required time frame.
• Position requires on-site work.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide information about memberships and amenities and assist with tours and sign-ups.
• Process new memberships, cancellations and payments accurately using the club POS system.
• Answer phones professionally and efficiently and respond to member questions or concerns.
• Maintain cleanliness and neatness of the club and ensure equipment and spaces are safe and organized.

Skills

Customer service

Communication

On-site readiness

Job description

Planet Fitness is seeking a motivated Member Services Representative for an overnight, full-time role. You will be the first point of contact for members and guests, handling inquiries, memberships, and transactions with a strong emphasis on delivering a high-energy, judgment-free experience.

You will contribute to a clean, safe, and welcoming club environment, assist with tours and sign-ups, and uphold policies while working on-site during overnight hours.