Overnight Front Desk & Member Experience Associate

Planet Fitness; Oregon; On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness in Oregon is seeking a Front Desk Associate to be the friendly first point of contact for members and guests. You will deliver exceptional customer service, welcome everyone, check-in members, process renewals, and help keep the club neat and inviting.

You’ll assist with membership options, answer questions about services, guide guests to resources, and collaborate with the team to maintain a clean, welcoming, judgment-free environment.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries about membership options and services.
• Check-in members and process billing/renewals.
• Maintain an organized front desk area.
• Keep locker rooms and bathrooms clean and presentable.
• Promote memberships, personal training, and other services.
• Collaborate with team to ensure a clean, safe, and welcoming club.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Positive attitude

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Planet Fitness in Oregon is seeking a Front Desk Associate to be the friendly first point of contact for members and guests. You will deliver exceptional customer service, welcome everyone, check-in members, process renewals, and help keep the club neat and inviting.

You’ll assist with membership options, answer questions about services, guide guests to resources, and collaborate with the team to maintain a clean, welcoming, judgment-free environment.