Overnight Member Experience Specialist

Planet Fitness; Kelso (WA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Planet Fitness in Washington state seeks a friendly Member Services Representative to welcome members, guests, and staff, deliver outstanding customer service, and support front desk operations to keep the facility accessible and inclusive.

You will greet members, assist with check-ins, tours, and sign-ups, respond to questions, and escalate issues when needed while maintaining a clean, safe environment. The role requires good communication and reliability.

Qualifikationen

• High school diploma or GED required.
• Must be 18 years of age or older.
• Prior customer service experience preferred.
• Ability to use a computer, phone system, and other technology.
• Friendly, respectful, and service-oriented demeanor.
• Ability to work both independently and as part of a diverse team.
• Strong communication and problem-solving skills.
• Reliable, punctual, and able to work flexible hours.
• Ability to remain calm and solution-focused under pressure.

Aufgaben

• Greet members, guests, and prospects with courtesy and professionalism.
• Provide superior customer service that respects diversity and needs.
• Perform front desk duties: answer phones, assist with check-in and registration, give tours, and help with new member sign-ups.
• Respond to questions or requests and escalate to management when appropriate.
• Help maintain a clean, safe, and welcoming environment throughout the facility.
• Provide up-to-date availability information in the scheduling system.

Kenntnisse

Customer service

Communication

Technology use

Teamwork

Problem solving

Reliability

Flexibility

Calm under pressure

Ausbildung

High school diploma or GED

Jobbeschreibung

Planet Fitness in Washington state seeks a friendly Member Services Representative to welcome members, guests, and staff, deliver outstanding customer service, and support front desk operations to keep the facility accessible and inclusive.

You will greet members, assist with check-ins, tours, and sign-ups, respond to questions, and escalate issues when needed while maintaining a clean, safe environment. The role requires good communication and reliability.