Overnight Member Services Specialist

Pavilions Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Planet Fitness in San Antonio, TX is hiring a Member Services Representative to create a positive member experience with superior customer service for Planet Fitness members, prospective members and guests. You will greet members, handle front desk duties, sign up new members, and assist in tours and sign-ups while supporting the Club Manager with daily cash handling.

The role also involves updating member accounts, addressing questions, and maintaining a clean, welcoming club space with routine

Qualifications

• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Front desk operations

Basic computer proficiency

Education

High School diploma/GED equivalent

Job description

Planet Fitness in San Antonio, TX is hiring a Member Services Representative to create a positive member experience with superior customer service for Planet Fitness members, prospective members and guests. You will greet members, handle front desk duties, sign up new members, and assist in tours and sign-ups while supporting the Club Manager with daily cash handling.

The role also involves updating member accounts, addressing questions, and maintaining a clean, welcoming club space with routine