Overnight Member Experience Specialist

Planet Fitness - United FP Management, LLC; Olde Whitehall (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a high level of service to members, guests, and prospective members. You will handle front desk duties, assist with sign-ups, tours, and account updates, and close the shift by preparing the next day's bank deposit.

The role emphasizes punctuality, a positive attitude, and the ability to interact professionally with staff and members in a fast-paced fitness club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, checking members in, sign-ups and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain club neatness and cleanliness.
• Close shift for the business day and create a bank deposit for next day.

Skills

Customer service

Communication

Empathy

Punctuality

Teamwork

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a high level of service to members, guests, and prospective members. You will handle front desk duties, assist with sign-ups, tours, and account updates, and close the shift by preparing the next day's bank deposit.

The role emphasizes punctuality, a positive attitude, and the ability to interact professionally with staff and members in a fast-paced fitness club environment.