Overnight Member Experience Specialist

Planet Fitness; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Flynn Group’s Planet Fitness location is seeking a Member Services Representative to deliver a superior guest experience. You will greet members, handle inquiries, check in guests, and provide tours to prospective members in a fast-paced fitness environment.

Responsibilities include answering phones, processing memberships, maintaining cleanliness, and supporting operations by following policies and trainings. Strong communication and teamwork are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Basic computer skills

Attention to detail

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Independent work

Tools

POS system

Job description

Flynn Group’s Planet Fitness location is seeking a Member Services Representative to deliver a superior guest experience. You will greet members, handle inquiries, check in guests, and provide tours to prospective members in a fast-paced fitness environment.

Responsibilities include answering phones, processing memberships, maintaining cleanliness, and supporting operations by following policies and trainings. Strong communication and teamwork are essential for success in this role.