Member Experience Specialist - Front Desk & Member Services

Hunter Super Techs - TurnPoint; Allwood (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Flynn Group is seeking a Member Services Representative for Planet Fitness locations to deliver exceptional customer service to members and guests, manage check-ins, tours, and inquiries, and assist with memberships. The role requires punctuality, reliability, and a team-oriented mindset in a busy fitness environment.

The position emphasizes accurate POS transactions, clear communication, and maintaining a clean, welcoming lobby, with strong emphasis on safety and guest satisfaction.

Qualifications

• Experience in customer service preferred.
• Basic computer skills and attention to detail required.
• Punctual, reliable and able to work in a team.
• Strong communication and problem-solving abilities.
• Willingness to learn and follow procedures.

Responsibilities

• Greet members and guests with excellent service.
• Answer phones and assist callers with inquiries.
• Check members in and give tours to prospects.
• Share updates and events with members.
• Process beverage or merchandise purchases on the POS system.
• Assist with new memberships and existing questions.
• Keep front desk and lobby clean and organized.
• Support team with policy changes and trainings.

Skills

Customer Service

Basic computer proficiency

Attention to detail

Punctuality

Reliability

Communication skills

Teamwork

Willingness to learn

Problem-solving

Follow instructions

Independence

Tools

POS system

Job description

Flynn Group is seeking a Member Services Representative for Planet Fitness locations to deliver exceptional customer service to members and guests, manage check-ins, tours, and inquiries, and assist with memberships. The role requires punctuality, reliability, and a team-oriented mindset in a busy fitness environment.

The position emphasizes accurate POS transactions, clear communication, and maintaining a clean, welcoming lobby, with strong emphasis on safety and guest satisfaction.