Member Experience Specialist

Hunter Super Techs - TurnPoint; Stockton (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, operates Planet Fitness locations and seeks a Member Services Representative to deliver superior customer service at the front desk. You will greet guests, answer questions, check in members, and guide tours while maintaining a clean, welcoming lobby.

The role emphasizes a team environment, reliability, and a friendly, professional demeanor in a busy fitness setting.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability; strong communication skills.
• Team player with the ability to learn and adapt quickly.
• Good problem-solving mindset and ability to follow instructions.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Process beverage or merchandise purchases on the POS system.
• Maintain front desk cleanliness and assist with general lobby upkeep.

Skills

Customer service

Computer skills

Attention to detail

Punctuality

Communication

Teamwork

Learning mindset

Problem solving

Independence

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, operates Planet Fitness locations and seeks a Member Services Representative to deliver superior customer service at the front desk. You will greet guests, answer questions, check in members, and guide tours while maintaining a clean, welcoming lobby.

The role emphasizes a team environment, reliability, and a friendly, professional demeanor in a busy fitness setting.