Overnight Member Experience Specialist

24 Hour Fitness; Lynnwood (WA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to support the club operations team. You will engage with members and guests during a dedicated overnight shift, promote memberships, resolve concerns, and help maintain a welcoming, well-maintained gym.

As part of the Sales & Service team, you will greet members, conduct tours when needed, and participate in commission plans tied to service excellence.

Qualifications

• High School diploma or GED is required.
• CPR and AED certification is required.
• Must complete SSO training before working alone at front desk.

Responsibilities

• Greet members and guests, assist with check-in and inquiries.
• Resolve member concerns and escalate when needed.
• Promote memberships and explain services to guests.
• Maintain a clean, safe club environment during overnight shift.
• Assist with retail and in-club promotions as appropriate.

Skills

Customer service

Communication

Organization

Attention to detail

Basic computer skills

Overnight shift experience (preferred)

Membership sales knowledge

Education

High School diploma or GED

CPR & AED certification

SSO training

Tools

Club management systems

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to support the club operations team. You will engage with members and guests during a dedicated overnight shift, promote memberships, resolve concerns, and help maintain a welcoming, well-maintained gym.

As part of the Sales & Service team, you will greet members, conduct tours when needed, and participate in commission plans tied to service excellence.