Overnight Member Experience & Sales Specialist

24 Hour Fitness; Kaneohe (HI); On-site; USD 19,000 - 25,000; Full time

Job summary

24 Hour Fitness is seeking a dedicated Sales & Service Overnight Associate to welcome guests, assist with memberships, and maintain a clean, safe club environment. You will engage members, answer questions, and promote services while ensuring a positive, best-in-class member experience through your overnight shift.

You should have strong customer service and communication skills, a high school diploma or GED, and CPR/AED certification.

Qualifications

• High school diploma or GED required; CPR & AED certification provided via 24 Hour Fitness.
• Prior overnight shift experience preferred; 6–12 months of customer service experience.
• Strong communication, organizational and multitasking abilities; able to work with guests and members.

Responsibilities

• Greet members with a friendly check-in and address needs promptly.
• Assist guests with membership questions and club tours; promote services.
• Resolve member concerns and escalate as needed.
• Maintain club cleanliness and safety on the floor and in locker rooms.
• Support promotions and personal training/add-on memberships during the shift.

Skills

Customer service

Communication skills

Organization

Attention to detail

Computer skills

Phone handling

Education

High School diploma or GED

CPR & AED certification

Tools

Club management systems

MS Office

Job description

24 Hour Fitness is seeking a dedicated Sales & Service Overnight Associate to welcome guests, assist with memberships, and maintain a clean, safe club environment. You will engage members, answer questions, and promote services while ensuring a positive, best-in-class member experience through your overnight shift.

You should have strong customer service and communication skills, a high school diploma or GED, and CPR/AED certification.