Overnight Gym Concierge & Member Experience

24 Hour Fitness; Fullerton (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness seeks an Overnight Sales & Service Officer to greet members, answer questions, and guide guests through membership options while maintaining a welcoming club environment.

The role emphasizes high-quality service, engagement with existing members, and collaboration with the Sales & Service team to meet performance goals on overnight shifts. Training and opportunity for advancement are provided.

Qualifications

• All 24 Hour Fitness Membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications as needed.
• Strong customer service skills.
• Strong communication skills both oral and written.
• Organization skills.
• Attention to detail.

Responsibilities

• Member Engagement: Ensuring members receive a friendly greeting/check-in and prompt attention to their needs; maintaining name relationships with members and serving as a resource for their questions or concerns; resolving member concerns as they arise and escalating when needed; being present on the club floor and locker rooms; conducting team cleans and identifying equipment/amenities needing service.

Skills

Customer service

Communication

Organization

Attention to detail

CPR/AED certification

Education

High School diploma or GED

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness seeks an Overnight Sales & Service Officer to greet members, answer questions, and guide guests through membership options while maintaining a welcoming club environment.

The role emphasizes high-quality service, engagement with existing members, and collaboration with the Sales & Service team to meet performance goals on overnight shifts. Training and opportunity for advancement are provided.