Overnight Member Experience Specialist

24 Hour Fitness; Honolulu (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to engage members, answer questions, and promote services during the club’s overnight shift. The role focuses on delivering a welcoming, informative, and safe environment aligned with our Service Commitments.

The position involves assisting with check-ins, addressing member concerns, guiding tours of amenities, and promoting Personal Training and other offerings to help members achieve their fitness goals.

Qualifications

• Knowledge of all 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.

Responsibilities

• Greet members with a friendly check-in and promptly address their needs.
• Maintain relationships with members and answer questions or concerns.

Skills

Sales processes

Computer skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma

CPR/AED certification

SSO training

Tools

Phone systems

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to engage members, answer questions, and promote services during the club’s overnight shift. The role focuses on delivering a welcoming, informative, and safe environment aligned with our Service Commitments.

The position involves assisting with check-ins, addressing member concerns, guiding tours of amenities, and promoting Personal Training and other offerings to help members achieve their fitness goals.