Overnight Member Experience Advocate

24 Hour Fitness; Palo Alto (CA); On-site; USD 21,000 - 32,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to engage members and guests with a friendly, informative approach. You will work the overnight shift on the club floor, greet members at check-in, answer questions, and guide them toward memberships and services.

Responsibilities include promoting Personal Training, group classes, and add-on memberships, while ensuring a clean, safe environment and delivering a best-in-class member experience.

Qualifications

• Experience in customer service roles, especially with frontline engagement and issue resolution.
• Strong written and spoken communication abilities.
• Ability to stay organized, handle multiple tasks, and maintain attention to detail.

Responsibilities

• Greet members with a friendly check-in and promptly address needs.
• Serve as a resource for questions or concerns and escalate when needed.
• Offer club tours and discuss amenities and membership options.
• Promote Personal Training, group classes, and add-on memberships during visits.
• Maintain a clean, safe environment on the club floor and locker rooms.

Skills

Customer service

Communication

Organization

Attention to detail

Phone handling

Basic computer skills

Education

High school diploma or GED

CPR & AED certification

Tools

CPR/AED certification

Club systems

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to engage members and guests with a friendly, informative approach. You will work the overnight shift on the club floor, greet members at check-in, answer questions, and guide them toward memberships and services.

Responsibilities include promoting Personal Training, group classes, and add-on memberships, while ensuring a clean, safe environment and delivering a best-in-class member experience.