Overnight Club Concierge & Member Advocate

24 Hour Fitness; Sunnyvale (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to serve members and guests with a welcoming, informative experience during a dedicated overnight shift.

The role emphasizes member engagement, onboarding new members with tours, answering questions, and promoting services such as Personal Training and group classes, while maintaining a best-in-class member-centric environment.

Qualifications

• Follows all 24 Hour Fitness membership sales and admin processes.
• Uses 24 Hour Fitness systems and common applications.
• Demonstrates strong customer service abilities.
• Communicates clearly, both spoken and written.
• Keeps organized, detail-oriented records.
• Maintains attention to detail in all tasks.

Responsibilities

• Greet members and guests, assist with check-in and inquiries.
• Provide tours and answer membership questions.
• Promote Personal Training, group classes, and other promotions.

Skills

Membership sales processes

Administrative processes

Customer service skills

Communication skills

Organization skills

Attention to detail

Education

High School diploma or GED

CPR & AED certification

Tools

Computer skills

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to serve members and guests with a welcoming, informative experience during a dedicated overnight shift.

The role emphasizes member engagement, onboarding new members with tours, answering questions, and promoting services such as Personal Training and group classes, while maintaining a best-in-class member-centric environment.