Overnight Club Concierge & Member Success Advocate

24 Hour Fitness USA, LLC; Wilfred (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Complimentary gym membership

Group life and accidental insurance

Job summary

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to support the club’s operations from the front desk. The role emphasizes greeting members, answering questions about memberships, and guiding guests through onboarding steps.

As part of the Club Operations team, you will maintain a welcoming environment, assist with tours, and promote services like Personal Training and group fitness offerings while resolving member concerns as they arise.

Qualifications

• All 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications.
• Strong customer service skills and communication abilities.
• Excellent organizational skills and attention to detail.
• Must complete SSO training before working alone at the front desk.

Responsibilities

• Greet members and guests, assist with check-in and inquiries.
• Provide tours and answer questions about amenities and memberships.
• Onboard new members and promote services like Personal Training and group classes.
• Promote in-club promotions and cross-sell services and products.
• Resolve member concerns and escalate when needed.

Skills

Membership sales processes

Customer service

Communication skills

Organization

Attention to detail

Education

High School diploma or GED

CPR & AED certification

SSO training completion

Tools

Computer systems

Job description

24 Hour Fitness USA, LLC is seeking an Overnight Sales & Service Associate to support the club’s operations from the front desk. The role emphasizes greeting members, answering questions about memberships, and guiding guests through onboarding steps.

As part of the Club Operations team, you will maintain a welcoming environment, assist with tours, and promote services like Personal Training and group fitness offerings while resolving member concerns as they arise.