Overnight Gym Sales & Service Specialist

24 Hour Fitnes; Richmond (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Associate to greet members, assist with check-in, and maintain a welcoming, well-maintained club environment. Working the overnight shift, you will engage guests in consultative conversation, answer questions about memberships, and help guide them toward fitness goals.

You will build relationships with members, resolve concerns, present club services, assist with tours, and support in-club promotions while ensuring a safe, clean space and a

Qualifications

• All 24 Hour Fitness membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and other common applications as needed
• Strong customer service skills
• Strong communication skills both oral and written
• Organization skills and attention to detail

Responsibilities

• Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
• Maintaining name relationships with members and serving as a resource for their questions or concerns
• Resolving member concerns as they arise and when needed, escalating through the proper management channels
• Being present on the club floor and locker rooms, helping keep a clean and safe environment
• Regularly conducting team cleans and identifying equipment and/or amenities in need of service
• Helping guests become comfortable in the club
• Offering tours, discussing amenities and answering membership questions
• Inspiring guests to achieve their personal fitness goals
• Presenting 24 Hour Fitness in a way that best connects with guests
• Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
• Ensuring new members are set up for success by meeting with a Personal Trainer
• Maintaining a proficient knowledge base of current retail products
• Ensuring proper retail merchandising and planogram standards
• Encouraging members to refer guests to try the club
• Offering in-club promotions including Personal Training, Add-On Memberships, etc.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Computer skills

Membership sales knowledge

Education

High School diploma or GED

CPR and AED certification

SSO training

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Associate to greet members, assist with check-in, and maintain a welcoming, well-maintained club environment. Working the overnight shift, you will engage guests in consultative conversation, answer questions about memberships, and help guide them toward fitness goals.

You will build relationships with members, resolve concerns, present club services, assist with tours, and support in-club promotions while ensuring a safe, clean space and a