Overnight Member Concierge & Service Specialist

24 Hour Fitness; Arcadia (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness is seeking an Overnight Sales & Service Specialist to greet members, assist with check-in, and address inquiries on memberships and services. You will engage guests with tours, discuss amenities, and support onboarding with personal trainers to set members up for success.

The role focuses on maintaining a welcoming, clean, and well-maintained club environment, while supporting the Sales & Service Manager and participating in commission plans based on performance.

Qualifications

• 6–12 months of customer service experience.
• CPR and AED certification required (provided through 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.

Responsibilities

• Greet members and guests; assist with check-in and respond to needs.
• Assist enrollment and tours; discuss memberships and services.
• Resolve member concerns and escalate when needed.
• Promote retail and promotions; upsell services like Personal Training.

Skills

Customer service

Communication

Basic computer skills

Overnight shift experience

Education

High School diploma or GED

CPR & AED certification

SSO training completion

Tools

24 Hour Fitness systems

Job description

24 Hour Fitness is seeking an Overnight Sales & Service Specialist to greet members, assist with check-in, and address inquiries on memberships and services. You will engage guests with tours, discuss amenities, and support onboarding with personal trainers to set members up for success.

The role focuses on maintaining a welcoming, clean, and well-maintained club environment, while supporting the Sales & Service Manager and participating in commission plans based on performance.