Overnight Member Experience Specialist

Planet Fitness; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance options

Life Insurance & Disability Coverage

PTO & 7 paid holidays

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Free Gym Access

Free Wellness Spa Services

Professional Development & Training

Job summary

Planet Fitness Louisville is seeking an Overnight Closer (Member Services Representative) to deliver a welcoming, high-quality member experience. You will greet members and guests, handle front desk duties, process sign-ins, give tours, and help maintain a clean, safe club.

This full-time role requires a 3rd shift schedule, 18+ years old, reliable, with basic computer skills and a passion for fitness. The position closes the daily shift and completes banking duties, while delivering outstanding

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, assist callers with questions, check members in, new member sign-up, tours.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain club cleanliness and close the shift for the day.
• Create a bank deposit for next day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Education

High School diploma/GED

Job description

Planet Fitness Louisville is seeking an Overnight Closer (Member Services Representative) to deliver a welcoming, high-quality member experience. You will greet members and guests, handle front desk duties, process sign-ins, give tours, and help maintain a clean, safe club.

This full-time role requires a 3rd shift schedule, 18+ years old, reliable, with basic computer skills and a passion for fitness. The position closes the daily shift and completes banking duties, while delivering outstanding