Overnight Gym Member Services Lead - Flexible Schedule

Planet Fitness - Glow Brands; Shepherdsville (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Ser

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly.

Job summary

Planet Fitness in Shepherdsville, KY is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, prospective members and guests. The role includes greeting guests, assisting with sign-ups, tours, and maintaining a welcoming club environment.

You will handle front desk tasks, update member accounts as needed, respond to questions professionally, and close the shift with preparing the bank deposit for the next day.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, assist callers, check members into the system, sign-ups, tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner; escalate as needed.
• Assist in maintaining neatness and cleanliness of the club.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Basic computer skills

Fitness interest

Positive attitude

Punctuality

Excellent communication

Empathy and problem solving

Education

High school diploma/GED

Job description

Planet Fitness in Shepherdsville, KY is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, prospective members and guests. The role includes greeting guests, assisting with sign-ups, tours, and maintaining a welcoming club environment.

You will handle front desk tasks, update member accounts as needed, respond to questions professionally, and close the shift with preparing the bank deposit for the next day.