Overnight Member Services Lead - Flexible Schedule & Perks

Planet Fitness - Glow Brands; Louisville (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunities for Advancement

Employee Discounts on Products and 2 3

Exclusive Discounts at Outside Retaile

Job summary

Planet Fitness - Glow Brands in Louisville, KY is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, guests and prospective members. You will also close the day’s shift and ensure accurate deposits.

The role emphasizes greeting members, handling front desk operations, and maintaining a clean, welcoming club environment while supporting tours and sign-ups.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; interact professionally with members and staff.
• Strong listening and empathy; ability to problem solve.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospects and guests with exceptional service.
• Handle front desk tasks: answer phones, check in members, sign up new members, give tours.
• Facilitate updates to member accounts as needed.
• Respond to questions and concerns; escalate when needed.
• Maintain club cleanliness and order.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Skills

Customer service

Communication

Punctuality

Problem solving

Empathy

Diplomacy

Basic computer proficiency

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands in Louisville, KY is seeking an Overnight Closer (Member Services Representative) to deliver exceptional customer service to members, guests and prospective members. You will also close the day’s shift and ensure accurate deposits.

The role emphasizes greeting members, handling front desk operations, and maintaining a clean, welcoming club environment while supporting tours and sign-ups.