Overnight Member Experience Specialist

Planet Fitness - Garlan; Delano (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness - Garlan is seeking an Overnight Closer (Member Services Representative) to deliver outstanding member service and manage end-of-day closeout tasks. You will greet members and guests, assist with sign-ups and tours, and maintain accurate accounts while ensuring a clean and welcoming club environment.

The role requires calm, friendly communication, reliability, and the ability to work a 3rd shift overnight. Join a fitness-focused team committed to member satisfaction and safety.

Qualifications

• Customer service experience is preferred.
• Proficient with basic computer tasks.
• Positive, energetic attitude and good communication skills.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties including check-ins, sign-ups and member tours.
• Update and maintain member accounts as needed.
• Respond to questions and escalate to management when appropriate.
• Maintain cleanliness and organization of the club.
• Close out the shift and prepare the bank deposit for next day.

Skills

Customer service

Communication

Problem solving

Punctuality

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness - Garlan is seeking an Overnight Closer (Member Services Representative) to deliver outstanding member service and manage end-of-day closeout tasks. You will greet members and guests, assist with sign-ups and tours, and maintain accurate accounts while ensuring a clean and welcoming club environment.

The role requires calm, friendly communication, reliability, and the ability to work a 3rd shift overnight. Join a fitness-focused team committed to member satisfaction and safety.