Overnight Member Services Specialist | Close Out Shift
Glow Brands
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Benefits offered by this job
Job summary
Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to Planet Fitness members and guests. You will manage front desk tasks, assist with sign-ups, and close the day’s shift with accuracy.
A passion for fitness, reliability, and positive demeanor are essential. The position emphasizes welcoming interactions, scheduling tours for prospective members, and maintaining a clean, efficient club environment while supporting team communication
Qualifications
- Customer service background preferred.
- Basic computer proficiency required.
- Passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Strong customer service skills; professional interactions.
- Good listening and problem-solving abilities.
- Diplomacy in all interactions; appropriate language.
Responsibilities
- Greet members and guests with exceptional service.
- Handle front desk activities: phones, check-ins, sign-ups, tours.
- Update member accounts as needed.
- Respond to member questions promptly and professionally; escalate when needed.
- Maintain cleanliness of the club.
- Close shift for the business day.
- Prepare bank deposits for next day.
Skills
Education
Tools
Job description
Glow Brands is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to Planet Fitness members and guests. You will manage front desk tasks, assist with sign-ups, and close the day’s shift with accuracy.
A passion for fitness, reliability, and positive demeanor are essential. The position emphasizes welcoming interactions, scheduling tours for prospective members, and maintaining a clean, efficient club environment while supporting team communication
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