Night-Shift Member Experience Specialist

Planet Fitness - United FP Management, LLC; Washington; On-site; USD 18,000 - 28,000; Part time

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to ensure a superior member experience and complete end-of-day banking duties. The role emphasizes greeting members, guiding tours, processing sign-ups, and handling front desk tasks with a professional, positive demeanor.

The position requires an 18+ age minimum, basic computer skills, reliability, and strong communication. This part-time overnight role supports a large national brand and its Judgement Free Zone

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills and professional interactions.
• Strong listening, empathy, and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Handle front desk activities: answer phones, check-in, sign-up new members, tours.
• Update member accounts as needed.
• Respond to questions and concerns and elevate to manager when required.
• Maintain club cleanliness and organization.
• Close the shift and create the bank deposit for the next day.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to ensure a superior member experience and complete end-of-day banking duties. The role emphasizes greeting members, guiding tours, processing sign-ups, and handling front desk tasks with a professional, positive demeanor.

The position requires an 18+ age minimum, basic computer skills, reliability, and strong communication. This part-time overnight role supports a large national brand and its Judgement Free Zone