Overnight Member Experience & Sales Associate

24 Hour Fitness; San Ramon (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free club membership

Employee assistance program

401k savings

Job summary

24 Hour Fitness in San Ramon is seeking an overnight Sales & Service Overnight (SSO) to enhance member engagement and drive memberships. You will greet guests, assist enrollment, and promote club services while maintaining a clean, safe, and welcoming environment.

The role emphasizes strong customer service and communication skills, with opportunities to upsell Personal Training and add-on memberships. Training is provided, with a direct report to the Sales & Service Manager.

Qualifications

• High school diploma or GED required.
• CPR and AED certification provided through 24 Hour Fitness.
• Must complete SSO training prior to working alone at the front desk.

Responsibilities

• Greet members and assist with check-ins.
• Resolve member concerns and escalate when needed.
• Interact with guests to promote memberships and services.
• Provide tours and explain club amenities.
• Assist with retail product knowledge and promotions.
• Support a clean, safe and well-maintained club environment.

Skills

Customer service

Communication

Organization

Attention to detail

Computer skills

Education

High School diploma or GED

CPR and AED certification

SSO training completion

Tools

Club systems

MS Office

Job description

24 Hour Fitness in San Ramon is seeking an overnight Sales & Service Overnight (SSO) to enhance member engagement and drive memberships. You will greet guests, assist enrollment, and promote club services while maintaining a clean, safe, and welcoming environment.

The role emphasizes strong customer service and communication skills, with opportunities to upsell Personal Training and add-on memberships. Training is provided, with a direct report to the Sales & Service Manager.