Overnight Member Experience & Sales Concierge

BFit Gyms; Roseville (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Group life and accident insurance

Complimentary gym membership

Job summary

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) team member to support members and guests during the overnight shift. You will help with check-ins, answer questions, and promote memberships, personal training, and club services to drive a positive, member-centric experience.

The role emphasizes friendly, product-focused conversations, clean and safe facilities, and collaboration with the Sales & Service Manager.

Qualifications

• High School diploma or GED required.
• CPR and AED certification from an approved organization is required (CPR & AED certification provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.
• 6-12 months experience in customer service.
• Overnight shift experience preferred.
• Basic computer skills required.

Responsibilities

• Greet members, check-in, and address inquiries with a friendly, service-driven approach.
• Assist with tours, onboarding new members, and guiding them to fitness options.
• Promote in-club promotions including Personal Training and add-ons.
• Maintain a clean, safe club environment and assist with merchandising.

Skills

Customer service

Strong communication

Organization

Attention to detail

Education

High School diploma or GED

CPR & AED certification

Tools

Basic computer skills

24 Hour Fitness systems familiarity

Job description

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) team member to support members and guests during the overnight shift. You will help with check-ins, answer questions, and promote memberships, personal training, and club services to drive a positive, member-centric experience.

The role emphasizes friendly, product-focused conversations, clean and safe facilities, and collaboration with the Sales & Service Manager.