Overnight Gym Concierge & Membership Advocate

24 Hour Fitness; Livermore (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership

Employee Assistance Program (EAP)

Basic Life/AD&D Insurance

401k Savings Plan

Medical/Dental/Vision benefits after >

Job summary

24 Hour Fitness in Livermore, CA is seeking a Sales & Service Overnight (SSO) to join the Club Operations team on a dedicated overnight shift. The role focuses on greeting members, guiding tours, answering membership questions, and resolving concerns to uphold a best-in-class member experience.

Responsibilities include assisting enrollment, promoting services, maintaining a clean environment, and supporting a member-centric culture.

Qualifications

• High School diploma or GED.
• CPR & AED certification from approved organization is required (CPR & AED training provided by 24 Hour Fitness).
• Must complete SSO training prior to working alone at the front desk.
• 6-12 months experience in customer service preferred.
• Prior overnight shift experience preferred.

Responsibilities

• Greet members and assist with check-in and needs.
• Assist enrollment and tours; discuss amenities and membership questions.
• Inspire members to achieve fitness goals and connect with Personal Trainers where appropriate.
• Promote in-club promotions and upsell services.
• Maintain a clean, safe club floor and assist with on-going member relations.

Skills

Customer service

Communication

Organization

Attention to detail

Phone handling

Education

High School diploma or GED

CPR & AED certification

Tools

24 Hour Fitness systems

Basic computer skills

Job description

24 Hour Fitness in Livermore, CA is seeking a Sales & Service Overnight (SSO) to join the Club Operations team on a dedicated overnight shift. The role focuses on greeting members, guiding tours, answering membership questions, and resolving concerns to uphold a best-in-class member experience.

Responsibilities include assisting enrollment, promoting services, maintaining a clean environment, and supporting a member-centric culture.