VIP Pre-Arrival Concierge

The-Boca-Raton; Boca Raton (FL); On-site; USD 28,000 - 29,000; Full time

Job summary

The Boca Raton is seeking a Pre-Arrival Agent for the Executive Office to ensure seamless guest arrivals at our luxury property in Boca Raton, FL. You will gather guest preferences, coordinate room setups, and confirm reservations, creating a personalized 5‑Star experience from booking to arrival.

You will work with housekeeping, front desk, and concierge to arrange upsells, transportation, spa services, and dining experiences, while communicating details via email and phone and maintaining

Qualifications

• High school diploma required; hospitality degree preferred.
• Experience in luxury hotel or resort environment preferred.

Responsibilities

• Guest profiling and personalisation for tailored stays.
• Reservation confirmation and guest itineraries creation.
• Special arrangements coordination including transportation, spa, and dining.
• Pre-arrival communication with guests via email/phone.
• Liaising with housekeeping, front desk, concierge and F&B departments.
• Upselling room upgrades and experiences when appropriate.
• Addressing guests' special needs and preferences before arrival.
• Handling guest inquiries and pre-arrival problem solving.
• Maintain high service standards and document requests in PMS.

Skills

Exceptional communication

Customer service

PMS proficiency

Upselling skills

Organization & time management

Problem solving

Cultural sensitivity

Knowledge of hotel services

Education

High school diploma

Associate degree

Bachelor’s degree

CHA certification

CMP certification

Tools

PMS

Kipsu

Job description

The Boca Raton is seeking a Pre-Arrival Agent for the Executive Office to ensure seamless guest arrivals at our luxury property in Boca Raton, FL. You will gather guest preferences, coordinate room setups, and confirm reservations, creating a personalized 5‑Star experience from booking to arrival.

You will work with housekeeping, front desk, and concierge to arrange upsells, transportation, spa services, and dining experiences, while communicating details via email and phone and maintaining